Privacy Policy
Francesca Millinery is committed to protecting the privacy of its users and customers. This Privacy Policy outlines how we collect, use, and disclose personal and non-personal data obtained when you access or use the Francesca Millinery website.
Introduction
This privacy notice provides you with details of how we collect and process your personal data through your use of our site www.francescamillinery.com.
By providing us with your data, you warrant to us that you are over 13 years of age.
Francesca Millinery is the data controller and is responsible for your personal data (referred to as “we”, “us”, or “our” in this privacy notice).
Contact details
It is important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at [email protected]
What data do we collect about you, for what purpose and on what ground we process it
We may process the following categories of personal data about you:
1. Communication Data: This includes any communication that you send to us, such as through our contact form on our website, email, text, or social media messaging. We process this data to communicate with you, for record keeping, and for legal purposes. Our lawful ground for this processing is our legitimate interests, which include responding to communications, record keeping, and legal defense.
2. Customer Data: This includes data relating to purchases of goods and/or services, such as your name, billing and delivery address, email address, phone number, and purchase details. We process this data to fulfill orders and keep records of transactions. Our lawful ground for this processing is the performance of a contract between you and us.
3. Technical Data: This includes data about your use of our website and online services, such as your IP address, browser details, and website navigation. We process this data to analyze website usage, administer and protect our business and website, deliver relevant content and advertisements, and understand the effectiveness of our marketing efforts. Our lawful ground for this processing is our legitimate interests, which include proper website administration and business growth.
4. Marketing Data: This includes data about your preferences for receiving marketing communications from us and our third parties. We process this data to send you relevant promotions, deliver targeted advertisements, and measure the effectiveness of our marketing efforts. Our lawful ground for this processing is either your consent or our legitimate interests, which include understanding customer preferences and growing our business.
We may use Customer Data, Technical Data, and Marketing Data to deliver relevant website content and advertisements to you and to measure or understand the effectiveness of the advertising we serve you. Our lawful ground for this processing is legitimate interests, which is to grow our business. We may also use such data to send other marketing communications to you. Our lawful ground for this processing is either consent or legitimate interests.
Sensitive data
We do not collect any Sensitive Data about you. Sensitive data refers to information such as racial or ethnic origin, religious beliefs, health data, or criminal records.
Where we are required to collect personal data by law, or under the terms of a contract between us and you do not provide us with that data when requested, we may not be able to perform the contract. If you don’t provide requested data, we may have to cancel a product or service you have ordered, but we will notify you in such instances.
We will only use your personal data for the purposes it was collected for or for a reasonably compatible purpose if necessary. If we need to use your details for an unrelated new purpose, we will notify you and explain the legal grounds for processing.
We may process your personal data without your knowledge or consent where required or permitted by law. We do not carry out automated decision making or automated profiling.
How we collect your personal data
We may collect data about you directly when you provide it to us (for example, by filling in forms on our site or by sending us emails). We may also automatically collect certain data from you as you use our website, through the use of cookies and similar technologies. Please see our cookie policy for more details.
We may receive data from third parties such as analytics providers, advertising networks, search information providers, and providers of technical, payment, and delivery services.
Marketing communications
Our lawful ground for processing your personal data to send you marketing communications is either your consent or our legitimate interests. Under the Privacy and Electronic Communications Regulations, we may send you marketing communications if you have made a purchase or requested information from us, unless you opt out.
You can opt out of receiving marketing communications from us at any time by emailing us at [email protected]
Disclosures of your personal data
We may share your personal data with:
- Service providers who provide IT and system administration services.
- Professional advisers including lawyers, bankers, auditors, and insurers.
- Government bodies that require us to report processing activities.
- Third parties to whom we sell, transfer, or merge parts of our business or assets.
We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law.
International transfers
Countries outside of the European Economic Area (EEA) may not offer the same levels of protection for your personal data. Whenever we transfer your personal data out of the EEA, we ensure appropriate safeguards are in place to protect your data.
Data security
We have implemented security measures to prevent unauthorized access, use, alteration, or disclosure of your personal data. Access to your personal data is restricted to employees and partners who have a business need to know such data, and they must keep it confidential.
Data retention
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including legal, accounting, or reporting requirements. When deciding how long to keep data, we consider its nature, sensitivity, and legal requirements.
Your legal rights
Under data protection laws, you have rights in relation to your personal data, including the right to request access, correction, erasure, restriction, transfer, objection to processing, and portability of data. You also have the right to withdraw consent if processing is based on consent.
If you wish to exercise any of these rights or have any questions about our privacy practices, please contact us at [email protected]
Third-party links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read the privacy notices of every website you visit.
Data request policy
If you wish to remove or alter your individual data that we store, please contact us at [email protected] and we will assist you promptly.
Visitors to our website
When someone visits our website, we use Google Analytics and to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make and do not allow Google to make, any attempt to find out the identities of those visiting our website. You can find out more about all of this here: Google Privacy Policy
Cookie policy
We use cookies, small pieces of data that websites store on a device, to help our website run effectively and to provide the best experience for our site visitors. Some of these are functional and required cookies that allow visitors to navigate around the website. Others are analytical and performance cookies. You can find more information here about the cookies in use on our website.
You are in control of cookies and can change your settings. You can also find out more about cookies on these two websites www.aboutcookies.org or www.allaboutcookies.org
If you have any questions or concerns about our privacy or cookie policy, or to request a copy of your personal data, please contact us at [email protected]